FAQ – eightyfiveclo

FAQ - Frequently Asked Questions

Do you need help? In the following overview we have summarized the most frequently asked questions for you. If you have any further questions, please feel free to contact our customer service:

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

orders

I haven't received my order yet. What can I do? I haven't received my order yet. What can I do?

Before contacting our customer service, you can check the following:

Please check your mailbox to see if you have received a shipping confirmation.
Check the tracking information
Make sure your package is not with a neighbor.

If none of the points apply, you are welcome to contact our customer service:

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m.

Can I add more items to my order later? Can I add more items to my order later?

Unfortunately, it is not possible to add items to an already completed order. If you would like to order additional items, please place a separate order.

Can I cancel my order? Can I cancel my order?

As long as your order is not yet ready for dispatch, we can easily cancel your order. Please contact our customer service:

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m.

I made a mistake with my shipping address. What can I do? I made a mistake with my shipping address. What can I do?

If you accidentally provided an incorrect address, please contact us. We will do our best to ensure your order is shipped to the correct address. Once you have received the shipping confirmation email, no changes can be made.

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m.

Are items in the shopping cart reserved? Are items in the shopping cart reserved?

Articles in the shopping cart are not reserved.

One product is a pre-order One product is a pre-order

For environmental reasons, if your order includes a product that is a pre-order, the package will not leave our warehouse until all the products ordered are in stock. If you want a partial delivery, please contact our customer service.

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m.

return

How long do I have to return an order? How long do I have to return an order?

We offer you a 14-day right of withdrawal for purchases in our online shop. Returns will only be accepted if the items are unused, unwashed, with all Eightyfive tags attached.

How do I send back a return? How do I send back a return?

The customer bears the costs for a return. Please do not send your package back to us uninsured and postage paid.

For returns within Germany, you can use our returns portal . You can buy a DHL parcel stamp for €4.90 in the returns portal . Please enter your order number beginning with a #.

If you would like to use another transport service provider, please send your return back to the following address:

SW Studios Ltd
At midfield 29
30519 Hanover

If you have any questions, our customer service is at your disposal:

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

My item is defective. What can I do? My item is defective. What can I do?

We are sorry that your item is defective. please turn around
in this case to our customer service:

Email: support@eightyfiveclo.com
Telephone: +49 (0) 511 920 922 00
WhatsApp: +49 (0)174 8585594

You can reach us Monday to Friday from 8:30 a.m. to 5:00 p.m.

We ask for as complete information as possible with pictures,
so that we can examine your complaint quickly.

Can I return my order to a feature store? Can I return my order to a feature store?

Yes, you can also return your online order to a feature store. Please note that a return can only be made with the returns
form is possible.

Important: Cash payments are not possible. The refund will be made using the payment method you used to pay for your order.

How long will it take to get my refund? How long will it take to get my refund?

After we have processed your return, you will receive
a confirmation e-mail. You will usually receive your refund within seven days of receipt.

It's been more than 14 days and I still haven't received a refund. What can I do? It's been more than 14 days and I still haven't received a refund. What can I do?

If 14 days have passed and you have not received a refund, please contact our customer service. Include your order number and tracking number so that we can resolve the issue immediately.

Delivery

Which transport service provider do you ship with? Which transport service provider do you ship with?

We ship our packages with DHL and DHL Express

By when do I have to order to receive my order the next working day? By when do I have to order to receive my order the next working day?

If you place your order before 12:00 p.m. and select DHL Express as the shipping method, you will receive your order the next working day. Please note that DHL Express does not deliver on Saturdays.

How long is your shipping time? How long is your shipping time?

The shipping time is 1-3 working days within Germany. In some cases, especially after collection drops, there may be small delays.

payment

Where can I find my invoice? Where can I find my invoice?

Your invoice will always be sent to the email address you provided. Please also check your spam inbox. If you cannot find your invoice, please contact our customer service.

Do I have to pay customs or import duties? Do I have to pay customs or import duties?

There are no additional costs for orders within the EU. If you place an order outside the EU, customs duties may be due. In this case, please contact the relevant authority.

No customs duties are due for Switzerland and the USA.